High-demand events can pull in thousands of buyers within minutes of sales opening. Without the right infrastructure, that surge overwhelms checkout systems, pushes out genuine fans, and hands the advantage to bots and scalpers. Jetron's virtual queue is built to prevent exactly that.
The system draws on the same fairness and scalability principles used by the largest ticketing platforms in the world, adapted for the realities of African event sales.
Joining the Queue
For events where queueing is enabled, attendees can enter a virtual waiting room before tickets officially go on sale. In most cases, the waiting room opens around 15 minutes ahead of the on-sale time. This warms up the system, spreads incoming traffic, and gives buyers a stable entry point once sales begin.
When the on-sale time hits, everyone in the waiting room is assigned a position in the queue. The assignment process is designed to neutralise the advantage that bots, scalpers, and automated scripts would otherwise gain from hammering the page the second sales open.
How Access Works
Once positions are set, the queue runs on a straightforward first-in, first-out basis. Users who joined the waiting room earlier are admitted earlier, the same logic as queuing at an ATM or a physical box office, just digital.
To keep the platform stable under load, only a limited number of users are admitted into checkout at any given time. Buyers enter in batches. As people complete their purchases or drop off, new users are released into checkout in their place.
Throughout the wait, users see real-time updates on their queue position and estimated wait time. The goal is full transparency, so attendees always know where they stand.
What Affects Admission Speed
The pace at which users move into checkout depends on several factors:
Event demand
Venue capacity
Organiser preferences
Current system load
Larger venues or events with higher ticket inventory typically move people through faster. Smaller, scarcity-driven events naturally move slower.
The Checkout Window
Once admitted, buyers have a limited window to complete their purchase, usually around 10 minutes. This prevents ticket hoarding, keeps the queue moving for everyone behind, and ensures inventory is not held indefinitely by inactive sessions.
What This Prevents
Running a proper queue is what separates a controlled on-sale from a chaotic one. The infrastructure reduces:
Site crashes during peak load
Checkout failures
Overselling
Bot-driven hoarding
Unfair purchasing advantages
Built for Every Kind of Sale
Whether it is a concert, festival, conference, or campus event, the Jetron queue is built to handle the moment. Hosts get a stable, fair on-sale experience for their fans. Attendees get a transparent process where their place in line is respected.
How to Enable
Jetron's virtual queue is available on request, typically for events expecting high-demand traffic. To enable queueing for your next on-sale, get in touch with our team at [email protected].