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How to Scan Tickets

Learn how to scan and validate attendee tickets at your event, verify ticket details, and ensure a smooth and efficient check-in process.

Written by Tosin

The Scan Ticket section allows event hosts to validate attendee tickets at the event.

Steps

  1. Log in to your account and open the Event Dashboard.

  2. Under Ticket Orders, click Scan Ticket.

  3. Open the scanner on your phone to scan the attendee's access token using your camera.

  4. If needed, you can manually enter the access token in the field provided.

  5. Click Submit to validate the ticket.

  6. Once scanned, the ticket will appear under Scanned Tickets.

Scanned Ticket Information

The scanned tickets section shows:

  • Attendee Name

  • Email Address

  • Ticket Type

  • Scanned At

You can also search for a scanned ticket using the attendee's email address or export the scan records using Export Data.

Important: Only scan a ticket when the attendee is ready to enter the event.

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